New Kennesaw Acworth 911 technology improves dispatcher/caller communication

TOPICS:
A telephone receiver with the words 911 in a circle above

Posted By: Larry Felton Johnson February 16, 2024

Kennesaw Acworth 911 will be using two related new technologies that will allow a dispatcher and caller to communicate when the caller can’t speak or doesn’t know what to say. 

The tools are what3words and Prepared Live.

According to the news release for the 

what3words’ goal is to become a global standard for communicating location. It gives everyone and everywhere a simple, accurate and reliable address. Three-word addresses are easier to remember than a postal address and can be shared more accurately than any other location reference system. what3words can be used in emergencies by giving dispatchers the exact location of the emergency in three words. what3words can be used for free by individuals via mobile app for iOS and Android.

Prepared Live enables the 9-1-1 dispatch center to receive texts from mobile callers in real-time. Two-way text empowers the dispatcher to communicate with the caller when they can’t speak or don’t know what to say. Dispatchers can effectively communicate with callers by sending outbound text messages, guiding them to the appropriate numbers, obtaining copies of police reports, and even sending text messages to follow up on abandoned 911 calls. This addition to the center’s technology suite will significantly improve dispatcher’s ability to respond to emergencies effectively and efficiently in the community.

This launch follows weeks of preparation and training to ensure that the Kennesaw Acworth 911 dispatchers and team are able to properly utilize the software.

About the City of Kennesaw

The City of Kennesaw was incorporated in 1887. With a population of 33,036 according to the recent decennial census, Kennesaw is the fourth-largest city in Cobb County, behind Mableton, Marietta and Smyrna. The US Census Bureau provides the following quick facts about the city:

Population Estimates, July 1 2022, (V2022)NA
Population Estimates, July 1 2021, (V2021)33,049
Population
Population Estimates, July 1 2022, (V2022)NA
Population Estimates, July 1 2021, (V2021)33,049
Population estimates base, April 1, 2020, (V2022)NA
Population estimates base, April 1, 2020, (V2021)33,001
Population, percent change – April 1, 2020 (estimates base) to July 1, 2022, (V2022)NA
Population, percent change – April 1, 2020 (estimates base) to July 1, 2021, (V2021)0.1%
Population, Census, April 1, 202033,036
Population, Census, April 1, 201029,783
Age and Sex
Persons under 5 years, percent6.0%
Persons under 18 years, percent22.3%
Persons 65 years and over, percent11.8%
Female persons, percent52.3%
Race and Hispanic Origin
White alone, percent64.0%
Black or African American alone, percent(a)20.5%
American Indian and Alaska Native alone, percent(a)0.0%
Asian alone, percent(a)5.7%
Native Hawaiian and Other Pacific Islander alone, percent(a)0.0%
Two or More Races, percent6.7%
Hispanic or Latino, percent(b)14.9%
White alone, not Hispanic or Latino, percent55.7%
Population Characteristics
Veterans, 2017-20212,071
Foreign born persons, percent, 2017-202114.9%
Housing
Housing units, July 1, 2021, (V2021)X
Owner-occupied housing unit rate, 2017-202168.8%
Median value of owner-occupied housing units, 2017-2021$225,500
Median selected monthly owner costs -with a mortgage, 2017-2021$1,600
Median selected monthly owner costs -without a mortgage, 2017-2021$434
Median gross rent, 2017-2021$1,470
Building permits, 2021X
Families & Living Arrangements
Households, 2017-202112,799
Persons per household, 2017-20212.57
Living in same house 1 year ago, percent of persons age 1 year+, 2017-202182.9%
Language other than English spoken at home, percent of persons age 5 years+, 2017-202121.8%
Computer and Internet Use
Households with a computer, percent, 2017-202197.1%
Households with a broadband Internet subscription, percent, 2017-202195.8%
Education
High school graduate or higher, percent of persons age 25 years+, 2017-202193.5%
Bachelor’s degree or higher, percent of persons age 25 years+, 2017-202144.7%
Health
With a disability, under age 65 years, percent, 2017-20215.9%
Persons without health insurance, under age 65 years, percent14.2%
Economy
In civilian labor force, total, percent of population age 16 years+, 2017-202170.6%
In civilian labor force, female, percent of population age 16 years+, 2017-202167.4%
Total accommodation and food services sales, 2017 ($1,000)(c)188,701
Total health care and social assistance receipts/revenue, 2017 ($1,000)(c)142,150
Total transportation and warehousing receipts/revenue, 2017 ($1,000)(c)99,548
Total retail sales, 2017 ($1,000)(c)1,186,810
Total retail sales per capita, 2017(c)$34,676
Transportation
Mean travel time to work (minutes), workers age 16 years+, 2017-202131.5
Income & Poverty
Median household income (in 2021 dollars), 2017-2021$73,977
Per capita income in past 12 months (in 2021 dollars), 2017-2021$37,608
Persons in poverty, percent13.5%
Businesses
Total employer establishments, 2020X
Total employment, 2020X
Total annual payroll, 2020 ($1,000)X
Total employment, percent change, 2019-2020X
Total nonemployer establishments, 2019X
All employer firms, Reference year 20171,282
Men-owned employer firms, Reference year 2017665
Women-owned employer firms, Reference year 2017296
Minority-owned employer firms, Reference year 2017S
Nonminority-owned employer firms, Reference year 2017757
Veteran-owned employer firms, Reference year 201754
Nonveteran-owned employer firms, Reference year 2017972
Geography
Population per square mile, 20203,400.2
Population per square mile, 20103,155.1
Land area in square miles, 20209.72
Land area in square miles, 20109.44
FIPS Code1343192

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